Zendesk is a strong helpdesk for supporting one company. Agencies support many. Ownadesk gives every client an isolated workspace under the client's own brand — priced per workspace, not per agent.
If you run support for clients — as a marketing agency, a dev shop, or an outsourced support team — you've probably tried to stretch a single Zendesk account across several brands, or juggled a separate account per client. Both work, and both fight the tool: Zendesk is built for a company supporting its own customers, and its per-agent pricing assumes one team, one brand, one budget.
To be fair: Zendesk does support multiple brands on its higher suite tiers, and for a single company running several product lines it does that well. The friction for agencies is the model. Every teammate needs a paid seat, so cost grows with your team on every plan — and the brands still live inside one company's account rather than as separate client properties. Always check Zendesk's current plans for exact numbers; per-agent pricing changes over time.
Ownadesk was built for the many-clients case. A plan includes 1, 5, or 10 client workspaces ($99, $219, or $499 per month), each with its own inbox, AI agent, and help center under the client's logo, colors, and portal domain. Extra workspaces are $29/month, and team members are unlimited on every plan — your whole team can work across every client without a per-seat bill.
| Feature | Ownadesk | Zendesk |
|---|---|---|
| Pricing model | Flat per workspace: $99, $219, or $499/mo with 1, 5, or 10 client brands included | Per agent, per month — cost grows with every teammate (check current plans) |
| Adding a client | Use an included brand, or add one for $29/mo | More seats as the team grows; multibrand needs higher suite tiers |
| Team members | Unlimited on every plan | Every agent needs a paid seat |
| Client branding | Each workspace runs under the client's logo, colors, and portal domain; badge removal included on Business, $49/mo on Growth | Multibrand is designed for brands of one company; how far vendor branding can be removed depends on tier — verify for your case |
| AI agent | Included: 1,000–7,500 AI requests/mo in the plan, per-client knowledge | AI capabilities are priced as separate add-ons |
| Help center | A branded help center per client, included | Guide is included; AI answers on top of it cost extra |
| Channels | Widget, email, WhatsApp, Telegram on all plans | Broad channel coverage, varies by suite tier |
| Per-client reporting | CSAT, AI-quality scoring, and ROI per brand — ready for retainer reviews | Powerful but complex reporting, built around one company's view |
| Migration | Free and done for you: articles, history, settings | Self-serve or partner-led |
Last reviewed: August 2026. Competitor details are based on publicly available information — always confirm current pricing and features on the vendor's site.
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