Help desk software for MSPs
A dozen client companies, one floating team of technicians, and every contract promising something different — MSP support needs per-client isolation without per-agent pricing.
MSP support has a shape most helpdesks were not drawn for: many small-to-mid client companies, each with its own users, contracts, and escalation habits, all served by one team that context-switches every few minutes. Tools built for "a company and its customers" can be configured into that shape — with companies, tags, and routing rules — but then you maintain the configuration as a second product.
Ownadesk starts from the multi-client shape. Every client company is an isolated workspace with its own branded portal, help center, and AI agent; your technicians work all of them from one inbox. When the AI answers "how do I reset my VPN token", it retrieves from that client's documentation — not from the other eleven.
One AI. One team. Every client workspace.
Each client gets an isolated, branded workspace — portal, knowledge base, surveys, numbers. Your team and one AI run them all from the center.
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Refunds & cancellations
Full refund within 30 days — no questions asked.
Argo Fintech — reports
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Kepler Labs — drafts
Built for the many-clients, one-team shape
Isolated client workspaces
Each client's conversations, contacts, and knowledge live apart — 1, 5, or 10 workspaces included by plan, $29/mo per extra.
Unlimited technicians
Per-agent pricing punishes a floating team. Every Ownadesk plan includes unlimited members.
Per-client AI answers
The AI agent deflects the repeat tickets — password resets, how-tos, "is it down" — using only that client's knowledge base.
Branded client portals
Each client gets a help center under the domain and logo you configure — the client's brand, or your MSP brand fronting the service.
Channels your clients use
Email, chat widget, WhatsApp, and Telegram — connected per client, worked from one inbox.
QBR-ready reporting
Per-client CSAT, AI-quality, and ROI dashboards turn "what do we pay you for" into a chart you forward.
Priced per client, not per technician
$99/month covers a single client workspace (Startup); $219/month includes 5 (Growth); $499/month includes 10 (Business). Extra client workspaces are $29/month on Growth and Business. Technicians are unlimited on every plan.
For an MSP that makes the marginal cost of taking on one more client a known number — $29/month — which keeps contract pricing and margin math boring in the best way.
Full context on every ticket, whichever client it is from
Context-switching is the MSP tax. The inbox pays it for you: every conversation opens with the person, the company, and the history already attached.
- The contact card shows who is asking, which client company they belong to, and their recent conversations — before your technician types a word.
- Auto-translation across 50+ languages keeps one team working every client locale.
- Shift scheduling and tracking (Growth and up) keeps coverage honest across time zones.
Details
Recent conversations
- Hold on a cancelled order4m ago
- Deliver to a pickup point?2d ago
Segments
Frequently asked questions
Launch your first client workspace today
14-day free trial. No credit card. Unlimited team members on every plan.
Planning a fleet of client workspaces?
Talk to us about running client workspaces